So guys my 50 cents on BigBasket.com– after ordering around 4 – 5 items. Firstly the disappointments:
So far in 80% of my orders I had an issue with perishable items. Either the perishable items were delivered incomplete or(esp in the case of eggs) were delivered cracked. The positive angle – is that every time I raised an issue with customer case – it was resolved.
Either the missing order was delivered on a date/time based on my convenience or I was given credit to be used later at BigBasket.
On the other hand for non-perishable items I haven’t had any bad experience with BigBasket. So my take and recommendation is to use BigBasket for buying branded non- perishable items only. For perishable items(veggies, eggs, chicken etc….) it’s still better to visit the local store…….
Will I continue to shop here – of course…
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Update: Jan 2018.
Well folks - Bigbasket has become a part of daily life now. Ordering on a weekly basis. Service has greatly improved since I last wrote this review . Changing rating from 3 stars to 4 stars .