Worst experience. Previous experiences were good.
Ordered on 2nd June 7:30-10 pm slot. No one came. Called Customer Support. They did not pick up call. Next morning, again called CS. This time picked up call. No apologies given. Had limited update on when the delivery will happen. It is 9 pm on 3rd June. Still no delivery. CS did not pick call this evening. Had important guests for the evening. Was a big struggle because of the non-delivery. Based on this experience, I will opt out of Bigbasket and will not recommend further.