Hai Friends
What I like about BigBasket:
They deliver: Oh yes they do. I am talking literally(products delivered on time products delivered on time in certain parts of Hyderabad and delivered atrociously late in other parts of Hyderabad) and metaphorically(deliver a great experience). Since we don’t take the car out too much, most of our grocery shopping offline happens at Star Bazaar(which is also great) or Big Bazaar(little more downmarket in our area). However, lugging home cartons of milk and heavy bottles of oil isn’t the most enjoyable experience.
Free delivery: Yes, I prefer free delivery(on purchases over Rs 1000) vs delivery charges(Rs 20 for less than Rs 1000). But I have now come to the realization that Rs 20 is not thaaaat much! ??
Flexible schedule: They let you choose when you want your goods delivered. They give you 4 time slots within the next 36 hours, so you have the flexibility of deciding when you want the guys to come over. Moreover, even if you aren’t at home, they are flexible enough to call you and say can we come tomorrow morning then? It’s pretty awesome.
Great team: When the red Big Basket van comes rolling into our apartment complex, there is excitement on our faces. The delivery men are cheerful, wearing Big Basket uniforms, and work efficiently. Upon delivering they ask for the pin code(to ensure that they’ve delivered to the right house). Overall, you feel secure ordering from BigBasket.
Related products: I bought soil, pots, seeds, and a khurpi from Big Basket! Yes, I did. The first step towards home gardening can now happen online and it’s great!
Great vegetables: Everything is clean and hygienically packed. Also, you get a range of organic and pesticide free veggies.
Cashback schemes: They have a 2 to 4% cashback scheme running currently as well other promos(Big 5 sale – 5% off). These promos are easy to find(button viewable on the checkout page, which is great).
What I don’t like that much about BigBasket:
Out of stock: A lot of things are perpetually out of stock. Like mushrooms. Which means I have to go to my local grocery store anyway
Limited range: I was looking for a particular brand of milk, couldn’t find it on Big Basket. Also was looking for a particular brand of biscuits, couldn’t find. Looking for Keggs eggs. Couldn’t find. Wish they would increase their range soon.
Under-ripe bananas: Some veggies, especially bananas, take a week to ripen after Big Basket delivers. So now we’re buying our bananas from the local shop. This is a common fruit syndrome, we’ve noticed.
The App: Mr T tried using it several times; it’s quite buggy(not sure what exactly doesn’t work well.) The website is pretty simple to use, but could improve. Especially product details and photographs.
Meats & Fish: Yesterday we cooked the fish we ordered from Big Basket(Rohu) only to discover that 1 fish came with 1 head and 2 tails! We chucked away the pieces, obviously, and came to the conclusion that we are no longer going to order fish or meat with bones from Big Basket. Quite disappointing!