I ordered from big basket, couple of months back and thought this will solve my problem of going around the malls and skip huge queues. In a way it does, but does not offer anything extra ordinary.
Concept is good, but if you generally look at any internet shopping sites, they offer huge discount over MRP, however all the items on big basket are mostly on MRP. They do not have any clubbed offer that you generally find at Dmart or Hypercity, not special/promotional deals. If you see, they have absolutely no rentals for stores to be maintained, they have a warehouse from where delivery is being done, their expenses are very less, that means huge margins, but none of it is passed to customer. Neither in terms of discount or in terms or quality.
I usually spend~6k on monthly grocery bills and shop at Dmart or Hypercity. When I shopped from bigbasket, my bill was yet the same, and I was under the assumption that quality of cereals and pulses would be on higher side. However the pulses sent to me were absolutely mediocre quality which was not at par with what we get at DMart!
I dont think its any better than local banya shop that we have around, quality and price both are on similar lines, profit is only their motto.