I must be one of bigbasket first customers. I use the portal every month since it helps me reduce time to purchase and also eliminate unnecessary buy. The experience is good so far
There have been worms in atta packets once, but they replaced without question - either Annapurna sends its unsold products to bigbasket or bigbasket holds more inventory than necessary.
The product pricing was extremely good initially, but Big Bazar seems to offer better prices now.
They keep up their promised delivery timings and that is one of the better aspects.
Someone in their product team must focus on more ergonomic and human factors based design of their website. They can sell more if their clients appreciate what more they can buy