I joined BigFlix recently after quitting Moviemart in Delhi, basically for the Anil Ambani tag and the lower price. But I realised that I have a big mistake in the first week itself.
I got the first movie on time, but when I requested a pickup, there was no response for 3 days. Moreover in my Account status it showed that the new movie was delivered to me on the same day I requested a pickup.
So I wrote a complain in the online Customer feedback section and have not recieved any reply to that till date. I even tried calling the numbers given on the web page, but it kept saying that all its executives are busy helping others pick up movies(or something like that), but no one picked up the phone for more than 5 minutes before I disconnected.
It seems that Anil Ambani launched the website in a hurry even though his system was not ready to go live.
I would love to hear experiences of others, but I am going to quit my BigFlix membership and go back to my Moviemart account.