I stay at Kandiwali - West ! I registered to https://bigflicks.com 12 days back. I created the queue and was expecting the DVD from the queue. Nobody turned up and when I checked the status on the site, it was showing the status of oneDVD as Delivered to me.
I called up their call center, the customer care officer told me that there is some technical problem in the system and the status will be updated and you will get the DVD ASAP (within a day).
Nobody turned up !! No DVD !!!
Now the funny part, the website showed that the earlier DVD which I had never received is returned and another DVD is delivered to me. Needless to say, I never received that DVD.
I called them up again asking them what is wrong, they said that there was some problem, the complaint was forwarded to logistics department, and someone would get in touch with me on the same day. Nobody turned up !! No DVD !! No Call !!
I called them up again asking why I neither got the DVD nor the call, they apologized and assured that someone would get in touch with me and send a DVD on the same day. I gave them an option of sending ANY DVD from my queue if availability is the issue.. Nobody turned up !! Once again no Call ! No DVD !
What was the status on the website ??? You guessed it right ! It showed that the
first DVD which again I had never received was returned,
second DVD which again I had never received was returned
third DVD was Delivered !
I called them up again asking them to cancel my membership and refund the amount. The customer care officer asked for one more day and assured me that I would get the DVD and someone would definitely give me a call !! again No DVD ! No Call !
Now I am asking them for a complete refund with the deposit as well as Rs. 250 monthly charge. Theey say that they will pay me only the deposit. I am insisting on complete refund .. am going to talk to the manager tommorow ( today being sunday !)