I am a bigrock service user. Firstly I’ll tell you why I purchased bigrock hosting in first place.The main reason was that the company is Indian and I believed that being an Indian I should believe that this company would provide me good service and if not atleast what they tell.
This proved to be wrong.
- They take atleast 32 hrs to navigate servers for new domain where all others take at max 1-2 hours. Most of other providers I worked with took 5-10 minutes.
When asked Bigrock about that they say it takes time for server to propagate. and they cant tell why others can propagate it within 15 minutes.
- Hosting is too slow.
Their main reason is there is something wrong in your site coding. Being a professional website developer I dont feel like I have made something wrong as it works proper on other servers.
- Sales team shuts down at 9.00 pm
When you are an international hosting provider your sales team should work 24*7 but they work 9am-9pm. Due to this I lost a major contract.
I was contacting them for 2 hours send them 3 mails that I want to make purchase please contact and what they replied was
Question sent at **Sat, Jan 26, 2013 at 9:12 PM*
"**I am willing to purchase a new hosting pack with 46% discount provided only for 26th jan.
I am trying to contact big rock with query for past 2 hours but I am not able to get any satisfactory answers.
Please help me with following query ASAP
i am having a multidomain linux pro hosting with domain name
techdoses.com
i want to purchase new hosting
but I want to merge these two hosting
what I want is
i want to host all the domains from previous hosting to this new one.
When I am trying to purchase
i am getting following error
Cannot change plans. You must first adjust your current plan’s usage before changing plans.
Please provide me some solution
i am ready to purchase extra hosting if there is no need of reconfiguration in the new hosting for domain forwarding
or
if it can be done from bigrock side itself.**"
Answer got at **Sun, Jan 27, 2013 at 12:49 PM*
"**As mentioned in the earlier mail, the error you mentioned about appears when you try to make the purchase for a similar hosting on the same domain name, which cannot happen.
Also, I would like to inform that the Republic Day Offer is now over, as it was only for 24 hours.
Please note that the sales team is available from 9AM IST to 9 PM IST.
Feel free to write back or call for any further query**."
more than 15 hours to reply to a purchase query
then what would I expect from their support team???
i have many more problems but I feel like wasting time each time I think of them.
They should seriously think of this.