This is to pay my heartly regards to you and to your esteemed organization - Maruti motors to provide me my car with a very good customer service.
You have been helping to me in various ways - firstly to make me arrive at the decision of buying car like Swift LDI and secondly a wonderful follow up within your organization and with me to give delivery on time.
Being in a Sales oriented organization all of us need to be proactive in terms of customer requirement and most important an ongoing service to the customer , timely updates to customer on various offers and launch .... I am highly impressed by your sales process and the way you deal with the customer. One important quality of yours which I find important in any sales person is relationship management to build business hence getting more business through references .
Sharad/Ramu I believe you deserve to get higher position in your organization with more responsibilities and new roles -As rightly said a loyal employee is equlivalent to 1000 new business acquired by a company and you have proved it very right .
Your qualities:
Relationship management- Good for customer acquisition and retention.
Wonderful follow up - Important to make your customer feel that some one cares for his/her money. Perfect sales process- very important to convince your customer. Product knowledge - Critical to give product options to your customer. Loyalty - Most important to perform and to grow within an organization. Focused - Important to maintain consistency in your track record.
I am a customer of Maruti however I still feel that above mentioned qualities you have in you to be a part of a growing organization like Maruti motors and that’s where you are adding a great value to your organization.
All the best Sharad/Ramu for your future and thank you very much again to be so helping to your customers like me.