Letter from top brass of BLAZEFLASH after parcel lost...
Dear Sir,
First of all please accept our sincere apologies & we are indeed very sorry for the inconvenience and hardship caused to you due to some lapse on our part.
Sir, after a thorough investigation, we would like to update here that the subject c/ment is not traceable even after our vigorous follow-up with the concerned counterpart.. We scarcely need to assure you that we take utmost care in handling all c/ments, yet sometimes in courier trade where the c/ments travel through a number of points before they are delivered to the C/nee, this kind of lapse may happen due to human error.
Sir, you may please rest assured, we have taken very stern action against the concerned and as well as corrective steps to avoid such lapse in future. We have also issued the strict instructions to all concerned to be extra careful while handling c/ments of prestigious clients such as you and we hope you will get impeccable service and there will be no room of complaint in future.
We indeed very much regretful for the trouble caused to you in this connection & request you to kindly view this incident as isolation and not as true reflection of our service level.
Thanks & Regards,