Hello,
This is regarding Order#GR249976052
I have place the order on 01 Sep 2016 and I got the delivery on 02 Sep 2016. I have order 4 pack of diaper which contain 34 pcs diaper each.
When deliver completed and I check the product I got 6 pack of diaper which contain 17 pcs each. means 34 diapers are missing and also wrong qty of pack is deilverd.
When I call to customer care they hold me for 2 minutes when we reach to seller but its tooks 12 minutes and your customer care executive said that seller is not contactable. So this is second day of since I place the order.
Third day when I try to contact grofers same thing happens like they put my phone on hold for 12 minutes and when I force to conference with seller your executive are ready and I talk with seller on conference call and he promised me to replace the items and give missing items before day end.
This is now forth day since I place the order and still same is not resolved and seller not came for replacement or deliver missing product.
When I call to seller he said that I will deliver before 4 PM.
and now this is 5:00 and seller is not deliver or replace damaged product. when I call to your customer care they said seller will deliver product tommrow as he is busy. I said I dont want your product please initiate refund and your executive said return is happends only tommrow as seller denied to come today.
I said I suffering from 4 days and I think I am victim of your application I paid money but I did not received the order this is pathatic.
I deciced to call seller as seller is call me yesterday for deliver the order when I call to seller he said we are not free for you undersatnd we have so much order. I said why you listed your name in gorfers if you are not satisfied with customer needs. They said it none of your business and shut the phone on my face.
This is height of irresponsibility . When I call to grofers now they said if return is not done from the seller we are not responsible now I feel like cheated customer and big victim of your company.
If you are not responsible for anything why don’t you shutdown your company now?
I raise the cancel request order and same thing is happends now seller is denied to come today he said I will reverce pickup tomorrow and when I ask if reverse pickup is not done who is responsible then your executive said we are not responsible if reverse pickup is not done and we will not release money if seller not pickup the product.
Please suggest on this and please inform you are going to shutdown because I am surprise with service I never had any issue with bigbasket and other companies but you are doing business like this then please share with us so we will beware in the future to orders with company like you.
Thanks
Shankar Gidwani
99781xxxxx