Earlier bluedart used to be one of the fastest logistics providers. Even their prices are too high compared to others. But now they are most pathetic and slow service providers. I never faced any issue with bluedart services when I was working in Bangalore for 5 years. They are fast, more professional. Even executives sitting in front office are kind and professional.
I have shifted back to Hyderabad, my native. I have ordered few things from e commerce websites. Have received everything from other providers in time. But bluedart not sure what they are doing. Their website shows that the parcel is sitting in same location for 3 days. Then the item gets shipped. Received a message that the item is out for delivery from amazon(not from bluedart).
Was eagerly waiting but the item was not delivered. Saw an update in night on bluedart website that addresse was not found like I was lost or something. Dint receive a single call from the delivery person too.(received a courier from FedEx and ARAMEX on same day). Next day I get a miss call from delivery person. I called up them and said them my address. Trust me it is the easiest one very near to main road .
Delivery person says that my address is difficult to find and asked me to come on to the main road. he also said that I have written wrong address. Well we are residing in that same place from 40+ years and all the letters\couriers have arrived without any issue. He also suggested me to change my address(should I put his address or what). last but not the least, he started asking me chay pani money. Perfect unprofessional experience. Cant give them less that 1 rating so had chosen that.
Its issue with only few locations. If blue dart concentrates more on their employees behavior management then things will be different.