Service has become so pathetic these days, I would suggest we better send it through other courier agency. They are also pathetic like this but at least you will be happy in terms of money spent in sending the courier. I am still trying to find the reason of charging bomb when their customer care and delivery is too pathetic. I believe their Delivery guys are the least trained people who is not at all bothered about the criticality of delivering the packets.
Have some courtesy to give correct reason of delay.