User Order Id - 1349922731942
I have placed an order for a book from this fraud site on 24th Sept with a promise that the book will be shipped on 26th sept.However no response regarding shipping was received till 1st Oct.The reason for non shipment of item was that its not available."Fault No 1"If some books are not available then the same should have been reflected in the website and customer should have been contacted and informed about the same .After lots and lots of phone calls made by me finally on 9th Oct they provided with this consignment id ED002788965IN.which when searched in speed post tracker gave a result that
consignment not foundAfter Doing lots of phone calls I got this clarification"Thank you for your mail. The ordered book was dispatched via eVPP through Indian Postal Service. This delivery location is not covered by our normal courier and we use India Post to cover Rest of India. India Post does not provide full tracking – and normally takes longer to deliver but they definitely deliver the goods. We regret the delay in delivery and any inconvenience caused to you. Please do revert if you have any more queries."Finally after waiting for 10 more days when I again contacted the customer service I came to know that the item was never shipped and the have given me a FAKE shippment id...They assured that the item will be shipped as soon as possible and again gave me a shipment id on 24th that still remains untraceable.. Pathetic and total illogical and idiotic approach to business , They dont value customers sentiments and in turn harass you by fooling you with incomplete and wrong information.You have to spent lots of money in contacting the bookadda people...Frauds of highest nature ..Even after more than one month my book remains undelivered and I have spent more money on phone calls rather than actual cost of the book...Business tactics adopted by this people are trap customers by reducing price of book and giving discounts after which they takes out discount given by making customer make phone calls at every stage right from procurement, dispatching, tracking.
I am going through a lot of mental agony and displeasure at this point of time as I have been repeatedly fooled by this firm by giving lots of wrong information ..The customer support agents which I spoke to includes Mr Anuj, Mr Praveen who are totally ignorant about what is happening and doesn’t even bother to address the actual issue and gives you lot of wrong promises.These type of fraud sites should be blacklisted
Update as on 29 Oct 2012
They have done as expected...Never shipped the item on 25th Oct , but has given the tracking id well in advance.this time also after following up through various social networking sites Bookadda finally shipped the item today evening.Am copying the tracking status to make customers aware of the fraudulent activities of these people
*29/10/2012 15:27:00 KASHMERE GATE M.B.C. Item Booked
29/10/2012 17:09:21 KASHMERE GATE M.B.C. Item bagged for JAMMU SH
29/10/2012 18:41:16 KASHMERE GATE M.B.C. Bag Despatched to DELHI RMS
29/10/2012 20:32:31 DELHI RMS Bag Received*
This clearly shows that the item was shipped only on 29th were as I was informed that the book was shipped on 25th itself.Now I dont know what item has they actually shipped...Pathetic service and I rate them 0/10