Simple thing I advise. Do your homework first.
I have been reading all kinds of reviews and still gave bookadda a chance because the price they quoted was lowest. Service was doubtful but when I ordered, they actually lived upto the promise.
OK people, here is what I suggest. Do your homework first. No use cribbing afterwards.
Do some research on what you are ordering. Have the ISBN, author, publisher, title ready with you.
Go to amazon.com and read reviews. Have a fair idea on what to expect.
Get competitive pricing. I am assuming books here. Go to infibeam, flipkart, others and see from where pricing is right.
Call them up. I strongly advise it. Double check on the availability. This is where most guys fail. Please ensure that they have stock or can arrange and deliver in the promised timeline. Have a general idea on the expected delivery timings.
If you feel confident, go to the website and order. Generate a order number and keep a note of it.
Call them up and ensure that your order gets attention. I felt they are very accommodating and will help in case of genuine queries. Phone number is tough to get, but this step is worth the trouble.
Once goods received at your doorstep ensure you got the correct item and condition is OK. Then pay the courier person.
Be happy and write reviews. Good / bad whatever and thank them.
I received a book from them within the promised schedule and I am happy about that. 1-2 pages have some dirt on it, but that’s OK. Even if I physically go to a bookshop there also these things happen. More of a fault with the printing person rather than bookadda.
For Bookadda.com guys - Thanks for fulfilling my order. Here are a few things I feel can improve your service.
More phone numbers - 1 phone is not enough. Not in today’s world. Have alternate channels like chat available.
Double check on item condition before you package. Make sure each page is clean, and binding and trimming is perfect.
Be more forthcoming and ask for reviews. People will provide feedback when asked. Plug the holes and work in the direction of the good points.