I had a pathetic experience with booking.com. I normally book through make my trip but to my misfortune this time I made booking using this pathetic website.
I and my expecting wife was planning a holiday in Munnar. We booked Munnar Heritage Cottage using booking.com, for which I received a confirmation.(Booking No: 850.292.432, PIN: 5717). Later when I packed my bags and made a move to my hotel.
I called the hotel authorities and they informed that no rooms are available in the chosen property for which I received the confirmation and I was half way to Munnar. I was very frustrated and called Booking.com customer care.
They put my on hold for almost two hours and the call got disconnected. I called them up again and the person again put me on hold for another 1 hour. Finally they gave me a substandard hotel almost 22 miles away from Munnar. We had to take a U turn and go to that Hotel.
We had a very bad experience on the way to the Hotel and we were struck in a forest at midnight. Our holiday turned out to be a nightmare due to negligence from booking.com. I will never again book through this pathetic website. It ruined my holiday. Never book through Booking.com.