This series of washing machine is a scam and the more I read about it, its clear that people who have used it for 3+ years have definitely encountered a problem with it that caused them to spend near 10k. Thanks to the reputed Germany engineering for dumping substandard products into indian market.
I myself purchased one of these 3 years back. I must admit it worked smooth and noiseless. But hey, thats why I paid 26k! I also persuaded to buy a BOSCH washing machine ad I used to work at Bosch automotive software solutions in Bangalore. We used to own an IFB washing machine front load, which worked smoothly for 10 years before showing any signs of trouble.
But unfortunately that was not the case with the Bosch washing machine. The mechanical drum fixings gave away, rather corroded, just after 3 years. I mean how bad are the parts in it? I have attached photos of the same(the photos shows the rear of the drum which fixes onto the motor shaft. As you can see, the 6 supports have corroded of the drum) . The service guy tried to blame it on water and detergent quality, but hey, I used the same freaking things in my previous IFB machine!
I have been persuading them for full refund but now they have stopped attending my calls. Expected. Interestingly, after repair, some sort of software faults have also shown up causing the washing to stop abruptly. Great!
A word out to the Bosch home appliances customer service in India. I have sent several emails on this matter and even got in touch over phone. This is not a new issue. And from the reviews I have read here, this series of machines are faulty and needs to be recalled. Pay your customers compensation and accept mistakes when it is genuinely yours.
Regards,
Ranjith