You will need to excuse me for leaving out details that can help in identifying the case as the patient is not yet out of the hospital - but I will share objectively what I observed and experienced at perhaps the best Hospital in Mumbai
In today’s world, every opportunity is a business opportunity and maximising revenue, sweating assets etc, the mantras of corporate management very much apply to hospitals - recently I had seen a news item where doctors were given revenue targets and could lose their assignment for not attaining the same. I had not believed it then but this experience made me rethink.
My relative was admitted for a minor surgery with a promise of discharge within three days. One of the best doctors performed the surgery and I believe it was carried out well.
Then came our bad experiences at the famous hospital:
Ward boys expected tips for every act of care including giving a message on the progress of the surgery process.
Nurses were more keen, at times bordering on being rude to tell us to switch the call bell off as soon as they came into the room to attend to the patient.
Some nurses were almost raw, they struggled to find the vein of the patient for administering IV fluids - consequently the patient ended up with swollen hands and apparent infection that gave him post surgery fever forcing him to increase his stay from 3 days to 11 days.
The 11 days also witnessed endless debates between doctors as to what was the problem - whilst we all anxiously waited for the resolution.
The hospital rules prohibited outside food both for patient and the attendant but the quality of the food (and the prices charged) left a lot to be desired - and surprisingly no health food was available. may be they wanted to develop future clientele?
I must however concede that BCH has the best equipment and best doctors, all they need is better support staff - better attitude and more transparency and a better canteen!
I pray no one needs hospitalisation but god forbid if they do, they keep away from BCH unless they have deep pockets or by then the hospital management does something to change the situation.