I wanted to purchase Star City+ and the nearest TVS showroom was Bridgestone TVS to my home. Hence went there and inquired about the Star city versions and also took a test drive. I met Mr. Prabakar first and his approach was quite good and satisfactory. I could not purchase the bike as Star City+ was waiting for launch.
So I went to the showroom post 1 month and met Mr. Naresh as Mr. Prabhakar was on leave. Naresh was quite good in the beginning but I only had to tell him to do couple of things(Test drive, Explanation on Technical Spec.). I booked the vehicle by paying 1K on June 2nd and was promised the delivery of bike post 1 week. I use to follow up with Mr. Naresh daily even after 1 week. His response was quite pathetic and he himself abscanded for 3 days without informing Showroom also.
I use to walk to the showroom again and complain on him. But no body use to take my complain seriously. Post 3 days I got him on board and he asked me to pay the full amount tomorrow and promised the delivery on same day of payment. Next day I went to pay money and again I was frustrated to listen that they dont have stock of Star City+ and have to wait for a week again.
This continued for a quite long time and I asked to refund the advance amount. Next day itself Naresh called and took full payment and delivered the vehicle very next day.Customer Service could have been even better.