Please read my conversation with BSNL customer service!
1503 - BSNL mein aapka swagat hai.Telugu koraku 1 nokkandi, For english press 2, hindi mein jaankaari ke liye 3 dabaaye. . .
Guy: Welcome to BSNL sir, how may I assist you?
Me: Hello, my number is . I want information on how to migrate to 3G network.
Guy: What is your number SIR.
Me: .
Guy: Connection is in the name of?
Me: .
Guy": Thank you for providing the details sir. I will be glad to provide you with this information, may I place you on hold?
Me: Ok.
.music.
After 3 mins
Guy: Thanks for being online. Madam (thank GOD, you realised it) You have to send .SMS to . number and then you have to send . SMS to . number within 24 hours you will get 3G.
Me: See, I am having 300 Rs balance, will my voice plan continue in 3G?
Guy: What is your current plan?
Me: .XYZ plan.
Guy: Yes ma’am.
Me: The same voice plan?
Guy: No ma’am.
Me: Sorry, what will happen when I move to 3G?
Guy: Yes ma’am.
Me: Sorry.I didn’t get that.
Guy: Can I place you on hold while I get the required information?
Me: Ok .
music for 5 mins.
Guy: Thanks for being on hold, madam for your plan you cannot get 3G. You have to visit nearest BSNL office.
Me: But BNSL website says that all users can move to 3G with same SIM.
Guy: Yes ma’am.
Me: Then why can’t I move to 3G.
Guy: You have to visit BSNL office. They will provide you the required info.
Me: Ok.(confused)
Guy: Have I provided you with the required information?
Me(annoyed): No, you didn’t answer my question clearly.
Guy: Yes ma’am, please visit BSNL office they will provide required information. Is there anything else I can assist you with?
Me(uffff): No THANKS!
Guy: Thank you for calling BSNL. Have a nice day.
Me: Feel like smashing something!