However, BSNL has been criticized for its customer service, with many customers reporting long wait times to speak to a customer service representative and unresolved complaints. Additionally, the company has been criticized for not keeping up with the latest technological advancements, which can be seen in its slower internet speeds compared to other providers.However, customers should be prepared for potential issues with customer service and slower internet speeds.One area where BSNL could improve is in their digital services. The company needs to update their online platforms and mobile app to provide a smoother user experience.