Let me first start with the beginning.
When we first brought up the connection, the first problem was of the modem it self.we had to change it 3 times! which was such a headache for us.when the connection started the speed was ok.
1-It was like for 1st Ten days they give u much higher speed like for downloading I used to get 64kb/s(which is not so fast of course) also the connection was very poor cause some time it just looses the network in between surfing sessions.which was a great problem
2-Also the Wi-Fi was good as a daily use but bsnl modems have no long range so u have to sit in a room or near it to make it operate well.
3-Now The main thing is about SPEED It really depends on which type of plan YOU select.the cheap plans are really worse.And the unlimited plan of 512 kbps is also not good.But The costlier plans are quite NICE.because they give u a gr8 speed and a reliable network too
4- Night Sessions:People mainly use this for downloading BIG files like 1 to 2 GB.which is like they get surprised when done! Also Because of low traffic we get good speed and reliability too cause it never disconnects at night(I have tried this)
5-Staff: The staff in our city where I live(Navsari, Gujarat) is quite good and polite but as you see They after all goverment personalles so they have a bit much of attitude like thing if u go during their Lunch break they will HARDLY respond you.
Thanks for reading.Stay Smart & Choose the best!