The new 1mbps@ Rs249 is truley awesome! Bsnl customer service is very good in our area The only problem I have to bsnl service is not open 24 hours I cannot have any technical help from 5pm to 10 am bsnl something to do about that, it surfing speed is just awesome.! and downloading speed is also great it gives about 1 mbps.! it never makes you feel that your internet is slow, you can watch youtube videos without any interruptions you also watch movies as I always did.!