When I took the bsnl broadband connection , at the initial days I was happy with it. But now a days bsnl is not able to satisfy me. The Internet speed of BSNL is declining day by day many times it not able to load the Web page which is we required and after so many clicking on reload option we are not able to access to the Internet. Now a days the reliability of BSNL is declining because the staff of BSNL not solving the problems of the customers . In the beginning days they offers a lot of service to their customers and are very aware about customers satisfaction but after few month they even do not want to listen the problem of their customers .