BSNL is one of the most seasoned specialist co-ops of the Internet administrations. Despite the fact that I am content with the speed and availability of the BSNL Broadband I truly loathe its client care.
I will describe what precisely happened to our BSNL broadband association only 4 days prior. Till that day the administrations were working calm fine despite the fact that there was little slack in the speed. What precisely happened was that the network was irregular. That implies out of nowhere the Internet Light on the switch would go off and afterward it would return following a couple of moments. We have a Dlink DSL-2730U WIRELESS N 150 ADSL2+ 4-PORT ROUTER which was simply introduced around a half year back and thus I was certain to such an extent that the issue was not with the switch however with the specialist co-op itself.
The following thing that I did was that I called the Customer care Number 1503 from the BSNL landline. I got before long associated with a Lady who sounded extremely dull and at the main second, it felt as though she was in no state of mind to help me that day.
I clarified the issue unmistakably. I additionally disclosed to her that I have just attempted a portion of the investigating steps like rebooting the switch, unplugging all the links, and afterward interface them back, check for the ADSL link whether it was appropriately connected to the switch or not. Yet, that was all futile as that Lady advised me to play out those equivalent checks indeed. When the switch light was on again I was at that point accessible if the need arises with her for over 10 minutes. After that when I told that the Internet light was all the while going off at certain interims she demanded me to play out a hard reset on the switch. I did as coordinated and it took an additional 6 minutes for the switch to be back on.
I was baffled more as I can plainly hear that she was additionally talking with another person close to her and that too some family talks. Presently when the hard reset was done the Internet light was totally off. Presently she revealed to me that she will assist me with setting the IP and the DNS server physically.
She advised me to go to the Network and availability page and afterward check for the association status. I told her about the availability. Presently she told me that she will assist me with the numbers for the IP address and consequently, she needs some an opportunity to discover the subtleties and thus she demanded to require the call to be postponed. Yet, that woman was so anxious to join the other discussion that she didn’t hit the CALL HOLD Button, I was plainly hearing every one of their discussions about Family excursions, pay and furthermore marriage.
I was exceptionally vexed and I was simply attempting to bring her back on the call yet she was so bustling she couldn’t hear my yells. Following a long 6 minutes hole, she removed the beneficiary and straight I disclosed to her that she had made me hang tight for so long and I was warming every one of their discussions. She got irritated and straight away she began giving me the numbers and asked me truly in one Line "Is Internet working now, SIR!". She sounded discourteous and afterward, she told me that she will accept a protest as it was a specialized issue, and furthermore expressed that the issue will be fixed inside 24 hours. She gave me a grievance number that all.
Trust me this 30-40 minutes of the call span has disturbed me a great deal. My sentiment why somebody enlists these sorts of supposed experts whose activity is to support us?
Protest number: 11884628xxxx
I will ask BSNL to employ some increasingly successful Advisors who will at least do what their JOB requests that they do.