I hope you will go through this https://waitingforbroadband.com This is not spam, no commercial interests behind it too Just a site to show how (some of the officials) BSNL care for customers. Can we do anything in this matter ? Hope to hear your comments / reply Best Regards. In short
- I have applied for the BSNL tel conn in 2003, I have no complaints for waiting till 2006 as I know there was no option to give me conn, waiting list was long etc. In Jan 2006, I came top of waiting list, Feb
2006, they told me everything is ready and in March 2006, they sent afesibility report (official written report with sig, seal etc) telling everything is ok and ready. But then they told me some major work is
needed to give me connection.
As I am not that good in the telecom tech terms, I believed it and waited again. They kept telling the same for about six months and then all of a sudden, told me it is not feasible.
Then I started sending requests to PG cell, higher officials etc. Finally the General Manager - BSNL - came to know that and give strict order to provide conn immediately. Now they started working. So I got
the conn in Aug end 2006. I was there when they worked for my conn and I came to know that ’the major work needed’ took only 6 hrs ! They delayed it from Feb 2006 to Aug end 2006 without any valid reason. For a 6 hr work, they took more than 6 months.
- Another thing they mentioned that they couldn’t locate a tel conn near my house (they had the tel number, but not the address !!) and that is the reason for delay. I was travelling a lot and I couldn’t
check with em for about one month. Evenafter one month, they repeated
the same thing. I asked them the number, went to BSNL portal, then
directory search and found the address in 3 mins. Then I went out (it
was near my home) and enquired about the person, address etc and got
exact details in 30 mins. I handed over it to the person (BSNL
official) who was supposed to get the details. So for a thing which
takes 33 mins exactly they took 30 days !!
- Due to the two things mentioned above, my position in the waiting
list for broadband came down to 82 fom number 1. 64 people in the
waiting list got BB and I am still waiting for it. It was not because
of any mistake form my side.
- The website is not for supporting any Pvt ISP or bashing BSNL
without any solid proof. Whatever mentioned in the site is 100% true
and I have proof for everything. All requests I sent were registered
letters and I included the copies of the same in the website
- I found a BSNL Officers yahoo group and sent them all a very polite
request to have a look at the site. I didn’t expect any miracles (my
experiences with BSNL taught me, never expect any miracles !) and I
received replies like - I am anit-national, I am sponsored by some PVT
ISP, I lie a lot, I didn’t send any requests to officials etc. Most
replied didn’t even go through the entire site. As they are in BSNL it
is much easy for them to verify whether things mentioned in the site is
true or I am just exaggerating things. But nobody cared.
- I do not have any other alternative (no other ISP in my area) and that is the reason I am behind BSNL
Anyway, I got a lot of support through internet and I really appreciate
the great help. For example, many asked me to file request under RTI
and I did so. That seems working, but again I am not very optimistic
about the broadband connection.
Thank you all, I will keep you updated