My second encounter with bsnl. I was having broadband connection in Ayanthole, Thrissur dist of Kerala
I was having disconnection problem from day one....whenever I used to call the bsnl technical team...they use to say that the some phone are parallel connected that’s why the disconnection occur...ok agreed.
I removed all parallel connection of telephone line and am using now a single telephone line that’s coming from splitter....after a along await...a bsnl team calling himself JTO and a women came to my house. they came on 12th June 2008 around 4.15 pm in evening , came into my house and said they don’t have time to look as I have changed the bsnl modem with Linksys adsl modem (WAG200G)...i changed the bsnl type II modem with Linksys wag200g , as I wanted to show that the connection is getting dropped as the Linksys modem have a dsl indication light and a internet indication light...when the dsl light is not lit green it mean that my router is not getting signal from ayanthole server.
I would have accepted its my router problem if dsl light was green and there is no green light in internet (any networking guy can figure that out)the JTO refused to look into the connection.I asked the name of the said person...he jus said I am JTO and doesn’t have any name...if u want to make a complain u can complain about JTO
My question is :
On what basis does bsnl recruiting hr manager for broadband technical problem solving recruit people ?...cos I found those people to be illiterate about networking...they had some fixed solution..thats it...but broad band technical team should have troubleshooting knowledge. which I figured out was zero. The bsnl technical team say they can only work with bsnl modem....is Linksys modem wag200g a highly complicated modem ?...that again means they are spoon feeded..they doesn’t have technical expertise..isnt it ?
I have seen in all private sector company the technical person first listen to u. Then they will provide solution....but a bsnl employee behaviour...u either listen to him or forget abt the complain.... my complain still remain. With no solution shilin balachandran mob : 949511 id : cc.: copy uploaded to mouthshut.com
pgcellkerala@bsnl.co.in