It is so frustrating to work things out at a public sector enterprise. I had a tough day checking for the details to move from Airtel to BSNL.
Currently I have an Airtel landline and internet connection. A friend of mine recommended me to try BSNL as their internet is pretty good too. However I am amazed by the attitude and high-handedness of the BSNL staff at their BTM 2nd stage office, 4th cross office.
We went on Saturday to enquire if our current modem (the one being used for Airtel) will work with the BSNL internet or not. The guy said come on Monday as the office is closed now.
I went today to ask him if he could check that the modem will work or not. He asked me if I have a telephone line of BSNL or not. I told him that I will apply for BSNL telephone line and internet connection only if I am convinced that the modem will work, as I do not want to buy a new modem.
He plugged into some socket, which didn’t hold it well. He told me it is not working. I told him that the modem is a functional one, this morning I had used to browse. He refixed it, and the light blinked on the modem. It prompted him for some password which he tried some random ones and it didtn connect. Then he told me that Mr Murthy will check. Mr Murthy who is another character at BSNL doesn’t have any decency to talk. He said it is not working. I told him if he could check again. He asked me to come after an hour.
I told him that the other guy asked me to come on Monday, so I have come, now why after an hour. There he lost all decency to talk, and started muttering loudly. You don’t have BSNL line, why should I check. I have other work too, and blah blah.
He got 2 more officers to join him while he was being so loud and foul mouthed. Is this what he expect from BSNL?
Is this what people get when they would like to move from one service provider to another? Pretty amazing, no wonder people just want to be away from Sarkari office especially like BSNL who do not care while opening their mouth, be it male or female, no respect or decency to talk, shout like roadies...very very surprising in this era of ‘customer care’