I am BSNL broadband customer, I do have few suggestions while; if anybody is taking a BSNL broadband connection..
- I think it is better idea to think of Unlimited Plans rather than going for small home packages. It may seem there is no much hidden costs.. But usually what I felt is the lack of knowledge about the Internet and the functioning, the common BSNL officers wont be able to guide you in a perfect way..
So do take your necessary actions when dealing with them.. Like..when applying.. Make it in all written (applications, complaints etc etc..) Keep a copy of all the documents. While you apply for a plan.. Make sure you WRITE It well and Clear in your application form.. NO oral applications will be considered sincerely and you may be cheated.by them for some reason later on.
If you are opting for small Limited home plans.. Make sure you check the usage regularly. I happens to find these guys accusing Virus.[not sure what kind of virus it is ] .that caused in High Download and upload process.. So keep a track on your usage.
You please don’t expect a customer support from BSNL. If you find it .. You are the lucky person!
Make sure you ask for User name and password to check your usage!
Worst case with them is Incorrect Billing!. Make sure you check them always.
I surly believe BSNL is a very good Government firm but really messed up because of their employee insincere attitude.. And lack of knowledge on these platform. All these insincerity is helping all other private Internet providers.
Apply for a UNLIMITED PLAN, much safer. I would recommend.. It but surly Please take care while dealing with them !!