BSNL Dataone Broadband Service

Location: Bangalore.

I have been using BSNL Dataone for about 2 Years now. I have endorsed it to so many people just to feel sorry now. They have a very bad service. Please note the following points before you make your decision with BSNL:-

1. They take about 2-3 months to give you the net connection, once they give it, it will work EXCELLENTLY well till you get a problem. Once you get a problem, they wont attend or listen to you.

2. Another point to note is that if you have Unlimited connection(HOME 900 PLUS), and if for some reason your internet connection gets disconnected(weather, BSNL technical problem etc), you will not get the service for about a month sometimes and they will still BILL you for that.

3. They do not have a customer service and they are very rude to customers even if you go to their office.

4. They register their service with NIB(National Internet Backbone). There will be about 7000 customers connection waiting in the queue. So if you miss to pay your bill any month, BSNL will remove your login/password from NIB and give it to someone else. So, after you pay your bill they will take about 2 weeks for reconnection.

5. Go for Airtel in Bangalore as they are giving much better service in Bangalore. I have switched to Airtel last week, and I am telling this from my personal experience. They have new plans wherein it’s cheaper than BSNL.

6. Airtel have removed all the installation charges. BSNL will charge you 500 Rs towards Landline deposit, 1500 for Internet installation and 1000 for modem.

If you do not have Airtel or any other service, and if you are stuck with BSNL, follow these steps and hope for the best:-

Just keep calling this below mentioned order. It will work somewhere sometimes.

1. Call up 1500 and register your complaint.

2. Call 080-25514444(Broadband problem)

3. Call 1800-424-1600(Same as above)

4. When none of the above helps, go to the link https://bangaloretelecom.com/senior.htm, and call up the officers of your area in AE, DE, GD, DGM, AGM in that order.

5. Those AGM, DGM etc will be always in meetings so you talk to their PA etc and tell them your problem.

6. Preferably talk in Kannada and talk with a politicians arrogance. I am not kidding,

7. Hope for the best.

By the way, you can see your bills online here, https://210.212.204.4:3307/login.jsp

Thanks.