We have opted for a new connection on December 3rd 2020 and is as follows
Visited the nearest BSNL office(Chandra Layout Bengaluru) and they gave me the contact number of the vendor for my area
note:BSNL FTTH is managed by 3rd party vendor which means all the services like payments, troubleshooting etc. are done by them .
Day 0: contacted the vendor and they came home to collect details, identity documents and etc
Day1(2 days after day 0): They came home and did all the wiring work and installed the modem(since ours is 200mbps plan we opted for dual band) and by evening the Internet was working, however landline took another 24 hrs to activate.
Day2: All the services have been activated including landline(voice)
Payment Details:
Genexis Modem(Dual band):₹3000
Cabling Charges: ₹0
Installation charges:₹500
Deposit(same as plan amount):₹999
Plan amount:₹999
Vendor only accepts Cheque and Bank transfer and not cash.
Connection experience from the past 7-8 months:
Download speed goes upto 220-240mbps download and 80-103mbps upload.
ping varies from 11-50ms, most of the time it is around 20ms however I have never tried gaming.
However some websites(very less) load slowly or doesn’t load so in that case you can change DNS(change DNS on the device you are using like laptop and mobile) to Google or Cloudfare DNS.
Now coming to the issue/troubleshooting part:
Sometimes(very rarely) the connection gets disconnected due to physical cut in the cable line(tree fall or miscreants cutting them) in that case you can give complain on BSNL website or contact the vendor, I prefer contacting the vendor as its faster .
Overall Review: Its Good and rarely face issue and also FUP is good, some problems might occur which can be resolved easily.However the cabling is not good as the copper connectionof BSNL as the cables run over the trees, electric poles etc which looks shabby and chances of getting cut are there.
Note:Vendor in my case is good which may not be the case elsewhere