Let me summarize my experience with BSNL IPTV for the last one and half years.
When they installed IPTV at my home, they installed an STB which seemed to have some problems. It started giving an electric shock when ever I touched it and failed to work after 2 hours of installation. I had to call them up and then they replaced the box. Since then they have replaced the STB atleast 2 times.
Initially they gave us two phone numbers which was serviced by their watch man who used to route called to their technical people. The numbers were the IOL numbers(22188700 & 25809990) both of which stopped working from the last month. when the other numbers were operational atleast there was some rudimentary support available during the normal working hours, now there is no support available.
They have a toll free number which doesnt seem to work, 1-800-345-0111 which no one picks up. As of this writing there are few channels that work and the channels that work properly are available free from DD Direct Plus.
I will list below the issues with IPTV -
1> There is a big problem with jitter. Sometimes it just happens for no reason. the only solution is to unplug and replug the STB power supply.
2> Sometimes the audio is not available and sometimes it is the other way around. There is no solution to this problem and happens for about 50% of the channels.
3> The next major problem is audio and video is out of sync. This happens for about 25% of the channels.
4> Support - A BIG PROBLEM - There is no support. You will have to shuttle between them and the broadband guys and your issue will never get resolved.
You can watch the channels which are do not have any of these issues about 10% without any issues.
Guys, do not go for this technology, it is not yet mature for watching movies. DTH is much much better, am going to install it tomorrow.
I want to get rid of IPTV and the process to get rid of this is not avaiable because again there is no support number to call.