*The product BSNL per say is best in performance in view of safe technology employed by them. The sheer number of years presence in the market place makes them competent. But the big ? is of corrupt staff who are working for BSNL.
I sincerely believe that they can change, if they are made to work for their extra income, by selling SIM cards, Pre paid currency, Express Line fault repair, Advance info on maintenance etc.
I just had an experience of not visiting the telephone office for my telephone with BSNL, the linesmen came with the form and took the form and submitted the forms and then came and connected the line. Well what my petrol cost to run up and down I paid him as tips. The same linesmen came and connected internet too. I remember BSNL had waiting period and I was surprised to receive a call from BSNL office that your internet connection can be installed and they were asking my permission to go ahead. I gave the green signal and called up the linesmen who quickly bought the router and installed the same.
The other day my line got disconnected and had to be re-configured, so I called up the call centre and after 5 trials, even though they are private operators, they are more arrogant than the BSNL STAFF. But however I was taken through an elaborate procedure of re configuring. So one has to bear with such arrogance, never mind. We are interested in getting our streamline broadband connectivity.
10% FLAT commission to all the employees on selling SIM cards, Telephone lines, etc will work wonders for the morale. Just see the change BSNL will become a Navaratna. I saw the same change effected in KSRTC, when a novel idea was mooted of giving out 1 CTV every day. The ticket collections went up skyrocketing the loss making KSRTC turned into profit. Now if incentives have to be disbursed why not do it and get rid of the scourge of corruption. From peon to CMD if they earn incentives the coffers of BSNL will fill up to the brim. Even the technical staff should be included.
Stick and carrot approach is the only way to correct BSNL. Let us not sink a titan, let us save them from being taken over by private. The advantage of BSNL is their technical expertise and correct billing.
To my surpise my unlimited broadband which was being charged @ 900 pm is automatically reduced to 750 pm. Will any private operator do it ? I am sure BSNL will further reduce it to 500 pm which will increase their revenue.
Of course a changed approach will see BSNL emerge as a Samsonite. MTNL is more professionally managed why not BSNL. Let us help to change the mindset of BSNL staff. *