Balance not credited to my mobile number(due to unsucessfull recharge) but refund not given to my bank account till now.
by visiting https://portal.bsnl.in/portal/aspxfiles/default.aspx
I recharged my bsnl pre-paid mobile using VISA ELECTRON debit card.
Top-up amount 55/- Rs
Transaction ID - TXT2212201287939
Reference no. - 88892514654
Time: 05:10 AM 22-dec-2012
Money DEBITED from my bank account
Transaction is sucessfull.
But mobile account is not recharged.
I given complaint DOCKET NUMBER: L28AP301396
I called to CC(1503)
There is no recharge information from my mobile number, some times they keeping on hold and cutting my call.
On 28/12/2012,
I received refund will be given min 3 to 5 days.
But till now REFUND NOT GIVEN.
Worst reply from senior level customer care
Friends dont trust BSNL portal online recharge
BETTER TO USE PAYTM.COM(QUICK REFUND IS THERE)
Well, I’m going to apply MNP.