I am a user of MTNL trump prepaid card for almost a year and I was really happy to be one before the 26th July rain which shattered bombay of its never slepping city. I know how much pain I have taken to get the card of TRUMP prepaid card (which is now easily available and I recommend not to take one if its still given free) after that time the problem in the network which I am facing is still not been solved. I should really appreciate the customer support of MTNL where there is no communication between the techincal department and the customer service person. the answer you get that the technical department do not reply to their query. what a good answer. Later I heard that MTNL has tied up with MTNL to provide better service to the people and really they have made the people mad on them by not providing a better network for their users the other person will throw away his phone while dialing to the numbers as they really show that they are governmant firm and really not easily get able.
i would suggest the MTNL and BSNL to please stop giving offers and more offers to the people as you know that you are the 3rd rated (even not rated by people in case of cellular service) in the tecom industry. Learn from the private users the way the quries is solved within no time. And thanks to your customer service where you have placed such person who will make sure that the queries remain unsloved with a good answer.