I ordered for an expensive 17, 000 Rs watch and contacted customer service for expected delivery date. Even after 2 days there was no response. Called the number given in the website and no one picked. I some how got hold of swikaar@buyatbrands.com and got a response. My product shipped the sixth day I ordered and reached me in couple of days.
So in summary, they are not as good as flipkart but they are not as bad as some reviews mentioned in this site!s.