I have recently had a terrible experience with Sony . I have a Sony Vaio that was purchased in Dubai about 2 years ago . Last week the computer did not start . Analysis by the computer company that handles the AMC showed that the motherboard was malfunctioning and needs to be replaced . Naturally, they approached Sony india on my behalf . And later I spoke with Sony’s "Service" centre in Bombay . The bizarre reply was that this model is not retailed in India+ papers are not available.
So Sony india will not repair the laptop even for a fee . This is by far the most ridiculous, customer insensitive, irresponsible stance that a global brand like Sony can have .
I have asked them what they expect the consumer to do -
or
Sony’s Service Centre in Mumbai does not seem to think it necessary to reply to customer emails .
As things stand today I am strugging to find a solution .
*My suggestion to anyone contemplating buying a Sony Vaio - pl think very carefully . If your work involves travel and your laptop malfunctions you could be denied service on the grounds of the bizarre policies of Sony . The problem is further compounded by the fact that a lot of the components are proprietary . So, you could find yourself in a situation where - Sony will not repair your product . And no one else can .
( if you have a Vaio and you plan to travel - whether you carry your ticket or not - pl do carry your warranty card and papers to negotiate with the Sony Service Centre in whichever part of the world you happen to be in)
(I have used Compaq products previously and received service in Japan, S.Korea from the Compaq service centres without any problems)