I purchased BYJU’s learning App on October 2021 for my daughter who was in 8th standard at that time. The deal was signed when a BYJU’s man called on me at my home. At the time of signing the agreement, I informed that marketing executive that my daughter will opt commerce stream in 9th standard. Despite knowing the fact that BYJU’s does not provide lessons in commerce for 9th and 10th standard, he did not inform the above. It is pertinent to mention that I had paid Rs.86000.00 in one go.
The problem started when my daughter was promoted to 9th standard and the teacher started lecturing subjects of science stream. Then, I immediately called BYJU’s customer care, from them I came to know that BYJU’s does not provide lessons in commerce.
My nightmare started after I requested BYJU’s to refund the money which I had paid to them. First, they expressed their inability to cancel my subscription citing 15 days cancellation policy. But when I continued mounting pressure on them through emails and phones, they agreed for the same.
After more than 15 calls and 18 emails, my efforts which I had initiated in April, 2022 came to fruition on 27th September 2022 when BYJU’s refunded Rs.61000.00 against initial amount of Rs.86000.00
Though I succeeded in getting back the refund, I feel everyone has not so much time to follow up with such a callous organization.
One more thing which I would like to advise is that “take BYJU’s lessons only if your son/ daughter is above average student otherwise it would be proved nothing more than a farce”.