"We all change for the ones we love" says the tagline from the Canara bank advertisement. They should change that to "We (i.e. Canara bank) inflict torture on mankind".
Lousy service, arrogant and disinterested staff, absolute disregard to customer grievances etc are some of the key features of the Canara Bank branch in Jayalakshmipuram, Mysore. In June 2009, I had attempted to withdraw Rs.2000/- from a Canara bank ATM in Pondicherry, the machine however dispensed only 500/- (it clearly says so on the receipt too). Couple of days later, I was surprised to find a total of Rs.2000/- debited from my account instead of 500/-!! (thankfully I had retained the withdrawal receipt in my purse!).. so I wrote a letter to the bank manager requesting for Rs.1500/- to be credited back to my account since it was wrongly debited and provided the withdrawal receipt as proof of the actual transaction (this happened in July 2009).
10 months, 5 visits, and 5 excuses later, the arrogant staff now tell me that they have no records of my letter or the withdrawal receipt nor can they do anything about it. Every time I went earlier, all they would say was "we’re still investigating!" Yeah right... like its some highly complex case that involves the Interpol and the Russian Secret Service and the CBI combined (even they dont take so long to solve crime!!!). Looks like I will need to write to the Ombudsman and see if they can do something.
One might wonder why all this hue n cry over an incorrect transaction, one bad client experience is all it takes for the bank to lose one of their clients. Canara Bank needs to remodel its definition of "metamorphosis for the better" if they want to compete with other banking giants.
Cheers