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3.3

Summary

Canon PowerShot A85
venkat @pkrvk2003
Sep 21, 2008 05:37 AM, 1838 Views
Good product with excellent follow up service

Just wanted to share the pleasant experience I had with Canon. I purchased A85 in 2004 and it was working fine till January 2007.


From this time onwards, a few black spots were appearing on photo images. Since the guarantee period was over, I took it to the authorized canon service center (Indira Nagar) in Bangalore (don’t remember the shop name) who told it will cost around Rs 2000 to replace some LCD related parts and will take 1-2 weeks time.


Since I had to travel to Sydney immediately, I didn’t had the time to get it replaced and took it along with me to Sydney. Here too I just managed with the same camera compomising somehow on the quality of  images.


Last month the LCD screen went completely out of order (showstopping camera usage) and this time I had no other option but to get it rectified.


I contact the authorized service center (HL Camera Service) at Sydney, but to my pleasant surprise they told me there are manufacturing defects with few cameras purchased during the above period (2004-2005) and agreed to repair/replace concerned affected parts free of cost.


I have now got back the camera in excellent working condition after 2 weeks and even the old problem of black spotted images has got rectified.


Problems do appear with some electronic devices, but to accept moral responsibility for the same and agree to rectify it free of cost is something which definitely deserves an appreciation.  It is this attitude that really inspires customers to go back to such organizations.


Of course, I do agree that service centres of international brands in India have a long way to go while serving indian customers, but its our (customers’) responsibility at the same time to escalate it appropriately to the concerned guys in charge at Canon.


Thanks


Venkat

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