This issue caused by body shop department of Capital Honda in OMR regarding the work done on my one month old Honda Brio Silver. See below for my list of issues faced so far at their place.
Quality Issues at body shop:- 1) LH fender paint colour difference visible
2) New scratches made in right side bumper top and fender.
3) Grease inside the car spilled over the beige interiors
4) Dirty Hand marks over the beige interiors. Billing Discrepancy:-
When I asked Sateesh before leaving the car for the reason behind estimate of Rs. 7000/- to be borne by me apart from insurance. He said it is mainly due to the painting difference, Mirror and Compulsary excess. So I agreed and left the car with him.
During taking delivery on 13th June, I noticed a lot of painting quality issues and new scratches which was agreed by Mr. Satheesh to be rectified during my subsequent visit to install the new ORVM (out of stock on that day). Then again, I asked him how come I am paying almost 40% of the total cost?
For that he repeated that it is mainly due to the painting excess and referred me to check IRDA website for new policy regarding paint effective Feb 2013. I went b
ack home and did a detailed internet research and being an ex-Fiat Car for past 7 years owner never have I had to bear so much of paiting cost. I decided to call up Bajaj car insurance guys to verify this new policy and they gave me this below mentioned detailed split of costs.
Description Coverage Insurance Customer Total Cost
Mirror ORVM 50% 1, 139.50 1, 139.50 2, 279.00
Painting Material 50% 1, 758.00 1, 758.00 3, 516.00
Labour & Tax 100% 9, 929.00 - 9, 929.00
Compulsary Excess 0% - 1, 000.00 1, 000.00
Dupont Teflon Coating 0% - 3, 870.00 3, 870.00
Total Paid 12, 826.50 7, 767.50 20, 594.00
When I referred to the Honda Bill which I received and compared with the above table, I can only see painting charges, ORVM mirror, labor and tax in Capital (Aadit) Honda bill.
But in the bill submitted to Bajaj by same Honda says an extra item of "Dupont Teflon Coating" worth Rs. 3, 870. I never asked for such a coating on my car.
I called up the body shop representative to understand why Teflon coating was added to my bill because I never asked for it and also the bill which I received from Capital (Aadit) Honda does not say anything about teflon coating. His response was that it is regular process and mandatory to apply teflon coating for all cars which comes to body shop with painting work.
I was surprised and asked him, why did not he show it in my bill? For which he said, I agreed to pay 7000 before leaving the car with him. So I have no other choice now. I was taken aback, and told him that 3M charges Rs. 3, 500 for entire car coating. And Honda themselves charge Rs. 5, 000 for entire car coating. So how come you charged almost 4, 000 for just coating one door and one fender.
And I further added that I am writing an email to Honda directly to ask if teflon coating is madatory in body shop as claimed by Sateesh. I was shocked when Sateesh suggested that he will ensure to give discounts for my subsequent service bills at Honda. I told him point blank that I am expecting a refund and rectification of all painting quality issues.
Till date I have not received any refund or proper response from Capital Honda.