Now days we have many options online to purchase precious jewellery. Caretlane happens to be one of them. All offer beautiful designs, good quality product with quality certificates.What I like about the company is there promptness in handling any customer query.
whether it is a support needed while deciding on a product to keeping the customer informed on the status of the order or managing a complaint. I received a product which had a slight defect. I only sent an email and the response was prompt. Action was prompt.
They sent someone to pick up the product. I received confirmation on the receipt of the product. The same was replaced with the new product and the new product was delivered in record time. I did not have to call them or follow up for anything. While they kept me posted throughout the process. Overall it was a delightful experience and they moved a notch up from trust factor.
Thank you Caretlane. Hope you have this as a cosistent practice across all of your customers.