I had sent my earlier two time and had decent experience. My driver had dropped the car late last month(around Apr25, 2011), and got it entered into their check-in books as quarter tank full. In the evening their driver returned the car and gave keys to maid as nobody was at home. As this was our 2nd car we didnt take it out until 2days later and noticed they was absolutely no petrol left that we barely struggled to go to a petrol bunk 1/2km away. I believe around 16ltrs of petrol was stolen and even in the most conservative estimates around 10ltrs was stolen.
I followed up several days and they were finding several reasons as to why petrol was not there(a) quarter tank indication doesnt mean quarter tank(b) your driver might have stolen(c) you reported the problem 3days later(d) automatic lancers give only 5km/ltr(mine gives 9km/ltr), etc. Finally they were willing to give 10ltrs petrol as goodwill but said they stealing CANNOT happen with their setup but I said I dont want the petrol.
Bottomline, next time I will not go with them and I recommend you dont go either.