I recently purchased a Carrier 1.5 Ton Durakool AC from Rathna Cools Pvt Ltd(Chennai). As I already own a Carrier 1.5 Ton Window AC, I opted to Buy Split AC. But to my dismay , it dint work out well as i thought.
The cooling effect is not as mentioned. I informed the customer service (32111111). They informed me that the engineer will inspect within 24HRs, but nobody turned out and to my surprise I heard from customer support that my issues was closed since a engineer already visited my place.
I was totally disappointed and then booked a new ticket again. But after that I dint hear from them or no one visited my house. Later after one month I called them and enquired abt the ticket and they said that the engineers were unable to trace my place and they put it in pending. I dont know what communication is being done between customer service. Very Disgusting and disappointing. I believed Carrier to be a Good company but due to this poor service, it stepped down.
Don’t know what is going on in customer service and is there any one who is monitoring the tickets status and closure. I suppose rather running this kind of service you can directly say that you don’t provide service at all after installation.