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CashKaro

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3.1

Summary

CashKaro
Kapil Mittal@mittalkapil
Dec 25, 2013 10:40 AM, 1970 Views
(Updated Sep 01, 2015)
Deteriorated Customer service & flawful system

Hi,


I am using cashkaro since 3 or more years. There was mix and match of good & bad experiences but I must accept that cashkaro customer service lost is humbleness.


It seems like in the shadow of Volume of business, popularity and customers, they have more easy going attitude.They really dont care about the customers.


Moreover, since last few months there is a problem with tracking .tracking is not done properly due to system problem of cashkaro. if one raise missing ticket then they give months of time for tracking.


This is actually not acceptable. On contacting cashkaro, they have always customized reply and never try to give any satisfactory answer.


I am really disappointed and planning to switch to other cash back partners if this is the way cashkaro dealing with customers.

(0)
Hi Kapil,We are sorry to hear that your Cashback got declined. However, as you already know through your telephonic conversation with our Customer Relations Manager, Mr. Nitin that we have enquired the retailer regarding your failed Cashback and are still waiting for an answer from them. Just for the clarification, the email that you received was a result of our automated response that was generated when the Pending Cashbacks were being updated in our system in bulk. We would request you to kindly ignore that email.We have been working round the clock to give Cashkaro members the best possible online shopping experience and we always try to give a resolution as early as possible. You will definitely hear from us soon.Thanks,Team Cashkaro
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