In Brief I paid $7467 for a return Business class seat SYD > HGK. The return leg, I was put on an old beat up aircraft with a damaged seat which left me injured and in pain still to date. The airline lied and have had to jump through hoops just to get a response, and then inaedquate offer to settle. They advertise these ’flat bed’ seats etc but often just put the rubbish old aircraft on esp. routes with soft Labour laws as the staff are also stressed at having to deal with aggressive and angry passengers. Economy in Qantas, Singapore and AirAsia to name a few was more comfortable than my experience in the old Cathay heap. A very uncomfortable and later completely disappointing experience. Flown 100’s of international flights. Never again with Cathay.
Full rap ( on this one of several rough flights with Cathay)
The flight was agood aircarft but I was presented with a discusting filthy seat. Poor response from the crew ot clean it and I had to finish it myself with disinfectant wipes and towels (Yes.. Business Class)
On boarding CX101 in HK, I found the aircraft to be an old Airbus 330 in need of a renovation or scrapping. My seat appeared broken and unable to recline properly and the seat position was extremely uncomfortable with bad leg rest position etc. Bottom line, a shockingly uncomfortable night trip which left me in severe pain in the lower back and legs. To add insult to injury, the entertainment was an ancient tiny screen which was blurred and almost mono-colored, video streamed from the central units i.e. no ’On demand’ at all, some movies were unwatchable due to pixellation or broken sound, dodgey headset connection etc. I requested another seat - was refused. Requested to see the captain - no response. Was told the airline should have contacted me to warn the aircraft was an ’old’ one bought in service due to a breakdown. I was not contacted, the Business Lounge did not mention anything (buck passing). Overall an insulting experience and my memory now recalls all the previous flight issues which broken seats, bad (non functioning) sound equipment, dirty cabin areas, older style entertainment - and the list goes on. The competitors have on call video in Economy and an over all far better cabins and service.
Cathay has lost it totally. Try to get a response let alone a satisfactory one. Try to upgrade with your points...."Seats unavailable" "seats unavailable". They are a joke and should be now listed as a 2 Star outfit. Obviously bad management who don’t care.
Review other reports to see the lact of interest paid by the ’complaints’ department of Cathay Pacific. My flight in business for $7467 AUD was worse than the worst economy flight. Unacceptable Cathay. Get your act together.