Off late the rating for this packers is high. Looks like someone is playing around to tweak the rating of this provider.
One of my colleague used their service to move goods interstate and got worst kind of service from them.
BEWARE.
Some general tips:
Inquire well and make necessary backup and other means(including any required communication to local authorities if you move high value goods through any packers and movers). Always visit the office with some known local person and get the required names and phone numbers etc. Take pictures of loading and packing as it will help in filing police complaint later.