I loved the car when I first had it. And today, after nearly three years, I feel this was the biggest mistake I made.
If you are in Gurgaon(like me), then you are stuck to a service centre called Aravali Auto. This is arguably the lousiest service centre I have ever come across. And mind it, I had seen some really lousy ones. They are probably the only guys in today’s world who DO NOT provide pick up and drop service.Even when you have a breakdown, they do not provide any service except giving you the telephone number of some mobile crane hire company! And once your car is in their workshop, be ready to get treated like dirt and get fleeced.
The service guy does not give any commitment about when the car will get repaired. He also expects you to call up the insurance surveyor and co-ordinate. Once the job is done(you will have to call up on a daily basis for this and lose temper a couple of times), heaven help you if you have opted for a "Cashless" insurance. You will wait for ages as Aravali will claim that they have not received the approval from the insurance company. You will virtually be running between the devil and the deep sea and consider yourself lucky if you can your car back in less than 2 weeks time.
The car itself, per say is decent. The only problem is it’s shock absorbers(both front and rear). Within 3 years, both had to be replaced. Chevrolet, very graciously, changed them for free in my case but later I checked and three of my colleagues seem to have the same experience. Makes one wonder if there is a design issue or a quality issue in this. Rest of the stuffs seem to be good but I, personally, would have preferred little more pickup at lower gears.
Spare parts are bloody expensive and there are no outside mechanics willing to touch this car. So at the end, the maintenance cost can only spiral upwards.
Mileage is around 10 - 11 km/l in petrol which is not great by any count.
On the whole, skip buying this car unless you only care about driving comfort.