EXACT TRANSCRIPTS OF E-MAIL SENT TO COMPANY
From: dinesh gupta
To: gmi.cac@gm.com
Sent: Thu, June 3, 2010 3:20:41 PM
Subject: regarding cruze ltz, vardha jyoti meerut u.p
respected sir,
I thought I should / would had called myself a proud , being cruze as a product would get 10 out of 10 , but to my fault or bad luck because of unprofessional attitude and response from service team I am sure I must say buying cruze was a big mistake.
I am forwarding this mail just for the sole purpose that being connected with cruze(as a buyer) I fell you should know or try to know what are the difficulties your customers face in dealing with your highly qualified field dealers/service personnels.
point to point details from the day 1st to till date are mentioned below( this will strengthen your further services)
day1 dated around 12th of march 2010, cruze ltz was booked advance of rs 50000 was given with a commitment that car will be made available within 1 week time, but to my surprise till 29 th cruze was not available and when we got a call that car is ready for delivery it was 30 th closing period of financial year, I could not get it delivered .
on 5th april the car was delivered(delay due to my side being another financial year) , but with some accessories not available in stock , although they had billed and full payment had been paid, I was promised by them that they will give me a call withing 3-4 days and get the remaining accessories fixed.
remaining accessories were two pieces of chrome shades that were to be fixed on windows , my point is that how come it is around two months and still the part is not available, if in case the part when arrives if the chrome or shade of accessories put by your dealer and the remaining accessories dont match then will the dealer replace all the chromed accessories?, why should I suffer with a car of 14 lacks giving a look thats strange to be seen .
the accessories that have been fixed by dealer is already loose and to my surprise a chrome accessories part that was fixed on window has come out due to use of sub-standard tape to fix that part or no-technical knowledge as to how the part was to be fixed.please tell me should I take my car to some road side repair shop or pull apart the remaining accessories.
I had ordered for an cover, as it was not available in stock on 5th april, I got the cover on 19th of may, isnt it something too much professional .
the sales staff available with the dealer is good but dont know why these things happen, its unfortunate for us as my grand father too had a Chevrolet and now the things have changed
please dont mind if any thing or word I told are harsh in nature, my sole object is just to let you know whats a proud customer actually faces when company spends crores of rupees in brand building and sales promotion , I just wanted to say one more thing a real promotion in sales and brand is thru satisfied consumers and mouth publicity, NOTE: current average is 11.9 k.m / lt
regards
dinesh gupta