Dear Sir,
I am very sorry to inform you that world’s leader in
automobiles M/s.General Motors(Chevrolet) name is been spoiled by
M/s.Talera Motors Pvt. Ltd.
I would like to brief you about the
incidents which I have faced right from the day one of my car purchase
from M/s.Talera Motors Pvt. Ltd.
1.)I have booked Spark 1.0 PS
model but the car test drive was done in 1.0 LT model and the
information regarding back tray( dickey tray) was not communicated to
me and this was a shock for me when I went to take the delivery of the
car.
2) Car was not delivered on the specified time.
3) Car was
delivered with very less petrol and the low petrol alarm indicator was
on when I took the delivery. After approaching to the executives of M/s.Talera Motors then they told that they are helpless.
The
car petrol tank got dried up soon after 1 km from the showroom and I
had to tow the brand new car to the nearest petrol pump.(its a shame for the car
manufacturer to have such’D’ grade authorised dealers)
4)
I had given the car for servicing on 24-06-2008 and I told the car
pick-up person to deliver the car sharp at 4:00pm as I have to travel
out of station.
But after several reminders to the service
station, my car was delivered to me after 2 hours. I had to cancel all my
appointment just because of your efficient dealers.
5) The
car petrol level indicator was showing more than 1/4th level before
servicing, but after I got the car, the petrol level was just near to
the empty level.(This is what a middle class person expect
from M/s. General Motors, authorised dealer service stations and that
too in this era of costly petrol)?
6)Last and the most important,
the car was delivered in a very very dirty conditions. The whole
interior was dirty and there were mud stamps on the rear seat.
Dash board was also dirty with all types of permanent marks on it. The
area near the mats was horrible and same was the condition of the
exterior body.
When I called up the service manager, he told me that
the washing people are new, so there might be complaints regarding
cleanliness.
Now you only tell me what shall I do? This is my
first car and this is how M/s.General Motor is treating their new
family members. I had the worst experience of my life by
purchasing General Motor car. Shall I sell my car and buy some other
good brand, who knows the customer value and importance.
I would
humbly request you to take strict strict action against such evil
practices. Its the GENERAL MOTOR’S name which is getting spoiled and
not anybody else. The end victim is the poor customers who are attched to General Motors.